These Terms & Conditions (hereinafter referred to as the "Agreement") shall regulate the legal relationship between [RAZÃO SOCIAL] operating the global brand Puma Broker with company No. [Nº DE REGISTRO] and registered at [ENDEREÇO] (hereinafter referred to as the "Company"), and the user (a natural or legal entity) (hereinafter referred to as the "Client") of pumabroker.com (hereinafter referred to as the "Website").
The Client confirms that he/she has read, understood and accepted all information, conditions and terms set out on the Website which are open to be reviewed and can be examined by the public and which include important legal information.
By accepting this Agreement, the Client agrees and irrevocably accepts the terms and conditions contained in this Agreement, its annexes and/or appendices as well as other documentation/information published on the Website, including without limitation the Privacy Policy, Payment Policy, Withdrawal Policy, Code of Conduct, Order Execution Policy and Anti-Money Laundering Policy. The Client accepts this Agreement by registering an Account on the Website and depositing funds. By accepting the Agreement, and subject to the Company's final approval, the Client enters into a legal and binding agreement with the Company.
The terms of this Agreement shall be considered accepted unconditionally by the Client upon the Company's receipt of an advance payment made by the Client. As soon as the Company receives the Client's advance payment, every operation made by the Client on the Trading Platform shall be subject to the terms of this Agreement and other documentation/information on the Website.
The Client hereby acknowledges that each and any Operation, activity, transaction, order and/or communication performed by him/her on the Trading Platform, including without limitation through the Account, and the Website, shall be governed by and/or must be executed in accordance with the terms and conditions of this Agreement and other documentation/information on the Website.
By accepting this current agreement, the Client confirms that he/she is able to receive information, including amendments to the present Agreement, either via email or through the Website.
Terms
- Account — means a unique personified account registered in the name of the Client and which contains all the Client's transactions/operations on the Trading Platform of the Company.
- Ask — means the higher price in a quote. The price the Client may buy at.
- Bid — means the lower price in a quote. The price the Client may sell at.
- Binary Options and/or All-or-Nothing Options and/or Turbo Options — means financial instruments where a prediction is made on the direction of the price movement of an asset at a certain period of the day. The payout is pre-determined as a fixed amount whether the option expires in the money or if the option expires out of the money.
- CFD (Contract for Difference) — means a tradable contract entered into between the Client and the Company, who exchange the difference in the value of an Instrument, as specified on the Trading Platform at the time of opening a Transaction, and the value of that Instrument at the contract's end.
- Digital Option Contract — means a type of derivative instrument where the Client earns a payout if they correctly predict the price movement of the underlying asset at the time of the option's expiry.
- Execution — means the execution of Client order(s) by the Company acting as the Client's counterparty as per the terms of the present agreement.
- Financial Instruments — means the Financial Instruments as per the section below that are available on the Company's Trading Platform.
- KYC documents — means the documents to be provided by the Client, including without limitation a copy of the passport or ID and utility bill of the Client.
- Market — means the market on which the Financial Instruments are subject to and/or traded on, whether this market is organized/regulated or not.
- Market Maker — means a company which provides BID and ASK prices for financial instruments.
- Operations — means actions performed at the Client's Account, following an order placed by the Client.
- Prices — means the prices offered to the Client for each transaction, which may be changed without prior notice.
- Services — means the services described in this Agreement through the Trading Platform.
- Spread — means the difference between the purchase price Ask (rate) and the sale price Bid (rate) at the same moment.
- Trading Platform — means an electronic system on the internet that consists of all programs and technology that present quotes in real-time.
- Introducing Broker — means any person (natural or legal entity) who wishes to refer Clients to the Company and has entered into an Introducing Broker Agreement.
- Serviced Countries — means any country available for registration on the Company's Website.
Subject of the Agreement and Services
The subject of the Agreement shall be the provision of Services to the Client by the Company under the Agreement and through the Trading Platform.
The Company shall carry out all transactions as provided in this Agreement on an execution-only basis, neither managing the account nor advising the Client. The Company is entitled to execute transactions requested by the Client as provided in this Agreement, even if the transaction is not beneficial for the Client.
The Company does not provide investment, tax or trading advice unless specified as such between the Client and the Company in a separate agreement. Our services include 'execution only' meaning that the Company will act on your instructions and will not advise you on any transaction.
Financial Instruments (the list below shall not be regarded as exhaustive):
- Option contracts (i.e. Digital Options and/or Binary Options and/or Blitz Options and/or Trailing Options) in stocks, commodities, indices and currency pairs;
- Financial Contracts for Difference (CFDs) in stocks, currency pairs (FX), commodities, ETFs, indices and CFDs in cryptocurrencies.
Trading in CFDs and other derivatives does not give you any right, voting right, title or interest in the underlying instrument of the Transaction.
Protected CFDs
On its Website, the Company is entitled to provide financial services of Contracts for Difference (CFD) with intrinsic protection (Protected CFDs). The risk of loss for Protected CFDs does not exceed the sum invested by the Client in a particular CFD contract with the addition of any trading and/or ongoing trading fees incurred as a result of opening such CFD.
In both features of CFDs described above, the Company offers negative account balance protection, i.e. the Client's losses may never exceed the total amount of funds available in the Client's account.
General provisions
Subject to the provisions of this Agreement, the Company agrees to provide the Client with the Services subject to the Client:
- Being of age of maturity in accordance with the jurisdiction he/she resides in or is a resident of, is of legal competence and of sound mind.
- Not residing in any country where distribution or provision of the financial products or services offered by the Company would be contrary to local laws or regulations.
- Not being a USA/territories of the US and/or a resident of either the USA/territories of the US, Canada, and/or other non-serviced countries.
The Company will offer Services to the Client at the absolute discretion of the Company, subject to the provisions of this Agreement.
The Client is prohibited and shall not, under no circumstances, be allowed to execute any transactions/Operations on the Trading Platform that would exceed the total balance and/or amount of money deposited/maintained with his/her Account.
The Client has the right to cancel his order given to the Company within 3 seconds after the moment of giving such order to the Company (hereinafter referred to as the "Cancellation"). The Client agrees and understands that the three-second cancellation option offered by the Company is applicable and available for the Client as long as the price remains unchanged.
Execution of Orders / Electronic Trading
By accepting this Agreement, the Client accepts that he has read and understood all the provisions of this Agreement and related information on the Website. The Client accepts and understands that some orders shall be executed by the Company as the counterparty of the transaction in its capacity of Market Maker and shall act as a principal and not as an agent on the Client's behalf for the purpose of the Execution of orders.
The Company shall be obliged to execute the Client's orders sequentially and promptly.
The Client acknowledges that the Company will have the right, at any time and for any reason and without justification, at its sole discretion, to refuse to execute orders, including, without limitation, in the following circumstances:
- If the execution of the order aims or may aim to manipulate the market price of the financial instruments (market manipulation);
- If the execution of the order constitutes or may constitute abusive exploitation of confidential information (insider trading);
- If the execution of the order contributes or may contribute to the legalization of the proceeds of illegal activities (money laundering);
- If the Client has insufficient funds to cover the purchase of financial instruments or if there is an insufficient number of financial instruments to cover their sale;
- If the Client fails to fulfill any of his/her obligations towards the Company under this Agreement.
Limitation of liability
The Company does not guarantee uninterrupted service, safe and error-free, and immunity from unauthorized access to the trading sites' servers nor disruptions caused from damages, malfunctions or failures in hardware, software, communications and systems in the Client's computers and in the Company's suppliers.
Supplying services by the Company depends, inter alia, on third parties and the Company bears no responsibility for any actions or omissions of third parties.
The Company will bear no responsibility for any damage of any kind allegedly caused to the Client, which involves force majeure or any such event that the Company has no control of.
Under no circumstances will the Company or its Agent(s) hold responsibility for direct or indirect damages of any kind, even if the Company or its Agent(s) had been notified of the possibility of aforesaid damages.
Settlement of transactions
The Company shall proceed to a settlement of all transactions upon execution of such transactions.
An online statement of Account will be available for printing to the Client on the Trading Platform of the Company, at all times.
The Client shall be entitled to:
- Submit with the Company any order requesting the execution of a transaction/Operation on the Website in accordance with and subject to the terms and conditions of this Agreement;
- Request withdrawal of any amounts subject and in accordance with the Withdrawal Policy, and provided that the Company has no claims against the Client and/or the Client does not have any outstanding debts to the Company.
In the event that the Client has any alleged complaint against the Company and/or there is any dispute between the Client and the Company, then the Client can submit his/her complaint, to include all relevant particulars and details, to the Company at support@pumabroker.com. The Company shall acknowledge receipt of any such complaint, initiate an internal investigation of the matter and shall respond to the Client within a reasonable amount of time (i.e. within 3 months from the date of acknowledging receipt of the complaint).
The Client warrants that he/she shall at all times be compliant with and honor all terms and conditions of this Agreement.
The Client shall register only 1 (one) Account with the Company. In case the Client owns multiple accounts, any transactions/Operations made via such multiple accounts and corresponding financial results of such transactions/Operations can be canceled at the absolute discretion of the Company.
The Client acknowledges that the Company prohibits third-party or anonymous payments into the Client's Account. Only funds sent from an account held in the Client's name and belonging to the Client are acceptable.
The Client will provide KYC documents to the Company within a period not exceeding 7 days from the moment of depositing funds.
Indemnity and liability
The Client shall indemnify and keep indemnified the Company and its directors, officers, employees or representatives against all direct or indirect liabilities (including without limitation all losses, damages, claims, costs or expenses), incurred by the Company or any other third party in respect to any act or omission by the Client in the performance of his/her obligations under this Agreement, unless such liabilities result from gross negligence, willful default or fraud by the Company. This indemnity shall survive termination of this Agreement.
The Company shall not be liable for any direct and/or indirect loss, expense, cost or liability incurred by the Client in relation to this Agreement, unless such loss, expense, cost or liability is a result of gross negligence, willful default or fraud by the Company.
Personal data
By accepting the terms and conditions of this Agreement, the Client irrevocably consents to the collection and processing of his/her personal data/information by the Company without the use of automatic controls, as the same are provided by him/her to the Company.
The Client shall be obliged to provide correct, accurate and complete personal data/information as requested by the Company.
The purpose of collecting and processing the personal data is to comply with applicable regulating legislation requirements, including without limitation anti-money laundering regulations.
The Client acknowledges and consents to the Company storing, maintaining and processing his/her personal data in the manner as described in this Agreement during the term of the Agreement and for a minimum of 7 years following any termination of the Agreement.
Assignment
The Agreement shall be personal to the Client, and the Client shall not be entitled to assign or transfer any of his/her rights or obligations under this Agreement.
The Company may at any time assign or transfer any of its rights or obligations under this Agreement to a third party. The Company shall notify the Client of any such assignment.
Risk statement
The Client hereby confirms to have read, understood and hereby accepts the risk statement relating to the use of Services on the Website, as the same is available electronically via the Website.
By accepting this Agreement, the Client accepts that the Client has read and understood the information contained in this Agreement and the Company's general description of the nature and risks of different Financial Instruments and/or Service(s) which can be found in our Risk Disclosure.
Charges and fees
The Company shall be entitled to receive a fee from the Client regarding the Service(s), provided by the Company.
The Company may pay a fee/commission to the Introducing Broker, referring agents, or other third parties based on a written agreement. All applicable fees or charges can be found in our Fees Policy. The Company has the right to amend its fees and charges from time to time.
Ongoing trading fees, including inter alia swaps, shall be charged and deducted from the Client's account balance.
Governing law
The terms and conditions of this Agreement as well as any matters pertaining to this Agreement, including without limitation to matters of interpretation and/or disputes, shall be governed by the laws of [JURISDIÇÃO].
The Company and the Clients irrevocably submit to the jurisdiction of the courts of [JURISDIÇÃO].
The Company shall be entitled to use the interpreter's services during the court trial in case of dealing with a disputable situation according to the legislation of [JURISDIÇÃO].
Duration and termination of the Agreement
The Agreement herein shall be concluded for an indefinite term.
The Agreement herein shall come into force when the Client accepts the Agreement and makes an advance payment to the Company.
The Agreement may be terminated in any of the following circumstances:
- Each Party shall be entitled to terminate this Agreement at any time by giving to the other Party 15 (fifteen) days written notice. During the 15 days notice, the Company may limit the services available to the Client; however, access will be granted in order for the Client to withdraw any remaining balance.
- The Company shall be entitled to terminate this Agreement immediately, close all open positions, block the Client's account, and return any remaining funds (if applicable) without giving prior notice under certain circumstances including death or legal incompetence of the Client, breach of the Agreement, fraud, or where required under applicable law.
- The Client has initiated a chargeback in relation to the funds held in the Client's Account. In case the Company identifies that the Client created any additional trading account(s) following the chargeback dispute, the Company shall be entitled to terminate the Agreement immediately, close all open positions, block the account(s), and return any remaining own funds (if applicable) excluding profits.
AI Chatbot Disclaimer
The following disclaimer is intended to inform users of the limitations and usage guidelines of the AI chatbot available through your Account. Please read this disclaimer carefully before engaging with any Chatbot.
- General information purpose only: The Chatbot is designed to provide general information related to the data of your Account and/or the Trading Platform. The information provided by the Chatbot should not be considered in any way as legal or financial or business advice or a substitute for a consultation.
- No guarantee of accuracy: While we try to provide accurate information through the Chatbot, we cannot guarantee the accuracy, completeness, or up-to-date nature of the output/information provided.
- No liability: The Company and its agents will not be liable for any errors or omission in the information provided by the Chatbot or for any actions taken in reliance upon it.
- Reporting inaccuracies: If you discover any inaccuracies in the information provided by the Chatbot, we kindly ask you to notify us so that we may address the issue. Please contact us at support@pumabroker.com.
Copyright
Puma Broker is a global brand, which in your jurisdiction is operated by [RAZÃO SOCIAL]. Address: [ENDEREÇO]. Registration number: [Nº DE REGISTRO] (hereinafter "We" or "Company").
The Company is the owner of all intellectual property rights on and throughout the Website as well as the material on it, including any copyright, database rights and trademarks. Any such right not belonging to the Company belongs to third parties and is protected by copyright laws and treaties around the world. All such rights are reserved.
Puma Broker (in word or stylized forms) has been registered internationally.
The use of the word Puma Broker and/or any trademark or intellectual property rights of the Company, without the Company's express and written pre-approval, is strictly prohibited in all ways.
Risks
The value of the Financial Instruments offered by the Company may increase or decrease. The Client acknowledges that they fully understand the risks involved in trading CFDs (and other similar products), including, but not limited to, the risk of loss of all funds.
Virtual currencies are complex and high-risk products, and their prices fluctuate widely; as such, they entail the risk of losing the entire invested capital.
Foreign exchange
For any conversion required to be effected from one currency to another for the execution of any order, the Company is entitled at its absolute discretion to debit the Client's Trading Account with the equivalent amount of the transaction in the currency in which the Client holds the Trading Account.
The Client acknowledges and agrees that he shall undertake all risks deriving from any such conversion and, in particular, the risk of loss which may be incurred as a result of the fluctuation in the exchange rates.