Fees Policy

This document outlines all relevant fees for Puma Broker. Make sure that you familiarize yourself with all costs and associated charges for each financial instrument offered by the Company, since these may affect the overall cost of a financial instrument as well as the cumulative effect on return of your investment. Also, make sure that you read the Further Information section at the end of this document.

Any examples in the tables are for illustration purposes only.

CFDs (Forex, ETFs, Stocks, Commodities, Indices and cryptocurrencies)

Nature: One-off costs
Type: Spread

Description: The difference between the bid (sell) price and the ask (buy) price. The difference is presented in pips and reflects the cost of opening a position. Spread is dependent on many different factors, including, but not limited to, the underlying liquidity and volatility, time of day and notional trade size.

For example, if the underlying asset EUR/USD is trading at 1.2029, our ask (buy) price might be 1.2030 and the bid (sell) price might be 1.2028. The spread in this example is (ask − bid) = 2 pips.

Further information on fees

1. Deposit and withdrawal fees

1.1. The Company reserves the right to apply a currency conversion fee of up to 3% for each transaction (i.e. deposits and withdrawals) when converting from or to your trading account currency and the processing currency of the payment.

1.2. Upon the discretion of the Company, withdrawal fees shall be applicable in either of the following ways:

• The Company may decide to impose a withdrawal fee of 2%–10%, where the maximum fee is 10% or the maximum amount presented in the below table.
• In the event that the Client makes any deposits with the Company and proceeds to withdraw all or more than 80% of the total amount deposited without proceeding to any placement of a trade (Behavior), then the Company shall have the right, but not the obligation, to withhold, during a withdrawal request, an amount equivalent to the fees incurred by the Company in connection with such deposit and withdrawal. Such fees relate to the fees applicable by any payment service providers and/or any other third parties against the Company in relation to the execution of such deposit/withdrawal transactions. The Company may reasonably assume in the event of such Behavior that the Client contracted with the Company with an intention to defraud the Company.

2. Dormant account fees

An account that has no trading and/or financial activity performed (i.e. deposit, and/or new trading operation and/or trading operation that has remained open) for a period of 90 days shall be considered to be dormant and/or inactive. Furthermore, logging in and out of the trading account is not considered to be account activity.

The administration fee shall be deducted from the Client's account on the 90th calendar day of inactivity when the account is considered dormant. Further to this, each month the Company will consider the activity over the past 90 days in determining if the administrative fee will be charged again.

The Company strives to ensure and keep correspondence with each respective Client and will inform the Client by email that their account will be treated as a Dormant Account.

If the Client account does not have the necessary funds for the administration fee, the Company reserves the right to charge a lower amount to cover administrative expenses and close the account completely.

All the amounts of the fees and other expenses are stated without any taxes and charges that may be imposed on the mentioned fees either from the side of the Client or the Company.

3. Underage account closure fee

The Company shall be entitled to charge the client an administrative fee of 20 USD ("twenty dollars") for the closure of their account, where it has been identified that the client has not reached the age of maturity in the country which the client is a citizen of or resides in.

In case the remaining balance is less than 20 USD ("twenty dollars"), the Company shall reserve the right to charge up to 20 USD ("twenty dollars") from the client's account.

4. Document fraud fee

The Company shall be entitled to charge the client an administrative fee of 20 USD ("twenty dollars") where it has been identified that the client has not provided accurate, complete and true information about himself and/or the information and/or documents submitted to the Company are inauthentic and/or the client attempts to bypass any verification procedure by using fraudulent means.

In case the remaining balance is less than 20 USD ("twenty dollars"), the Company shall reserve the right to charge a lower amount from the client's account.

The administrative fee, among others, represents an approximate and reasonable cost of the Company in such circumstances, including time spent for communication and/or actions that must be taken.

Currency fee limits